HELP WITH CHOOSING AND USING
Answers before you order.
Support afterwards too.
Here you’ll find information about trail cameras, night vision, mobile data and delivery. You’ll always find the model-specific features and contents on the relevant product page.
Choosing a camera
How do I choose the right trail camera?
Start with the location and how you’d like to view the images. With a memory card camera, you read the footage from the card. A 4G model gives you remote access via the mobile network. Also check the power supply, the night vision and the model-specific contents.
What’s the difference between 4G, Wi-Fi and memory card cameras?
A 4G camera uses the mobile network for remote access. A Wi-Fi feature doesn’t automatically mean the camera sends images over the internet from anywhere: the connection type and range depend on the model. A memory card camera stores footage locally. Please check the product page for your model.
Is the solar model offered here a 4K camera?
The version offered on the WildenoCam 4G Solar product page is 4K. The resolution of other cameras depends on the model.
Can I use the camera at a holiday home or on my own property?
Yes, you can also use a suitable model to monitor your own land. Point the camera at your own property, respect other people’s privacy and make sure you’re entitled to install the camera in that location.
Night vision and mounting
What images does the camera take in the dark?
An infrared camera takes black-and-white images in the dark. The 4G Solar 4K model features 940 nm infrared illumination (invisible, “no-glow”). The result depends on distance, movement, weather, alignment and settings.
Does 4K mean every night image is perfectly sharp?
No. Resolution alone doesn’t determine image quality. A moving animal, long distances or infrared light reflected by nearby branches can affect the image. Correct mounting and suitable settings improve the result.
How do I avoid unnecessary triggering of the motion sensor?
Mount the camera securely and remove nearby branches and tall grass that move in the wind. Set the sensitivity and recording interval to suit the location. Take test shots before leaving the camera in the field for a longer period.
Is the camera rainproof?
The housing of the 4G Solar 4K model is rated IP66. It’s suitable for outdoor use but must not be submerged in water. Close the housing and port covers carefully. You’ll find the protection rating of other models on the relevant product page.
SIM, app and data
Does the 4G Solar 4K need a Wi-Fi connection?
Remote access works via the 4G mobile network, so you don’t need Wi-Fi at the mounting location. However, there must be sufficient 4G coverage on site and an active data plan.
What does the trial data on the included SIM card cover?
The SIM card included in the 4G Solar 4K bundle comes with 100 MB of trial data for seven days. You can buy more data in the UCon app. Please check the current prices and terms in the app before buying.
Is remote access to the camera always free?
No. The SIM card is included in each bundle, but using mobile data may incur additional costs after the trial period. Viewing videos and live images generally uses more data than transmitting individual photos.
Which app do I use?
The 4G Solar 4K works with the UCon app on iOS and Android smartphones. Follow the setup instructions for your camera. The app may differ for other models.
Can I use a SIM card from another provider?
Yes. Our 4G cameras work with SIM cards from all major mobile networks in Ireland – including prepaid and data SIMs. Make sure mobile data is enabled on the plan. If you need help with the settings, we’re happy to assist.
What can I do if no images arrive on my smartphone?
Check the battery level, the 4G coverage, the validity of the data plan and the app’s connection to the camera. Also make sure the SIM card is inserted as described in the instructions. If the problem persists, send us the model name, your order number and a photo of the error message.
Solar panel, battery and memory card
Does the solar panel work in winter too?
The panel helps charge the battery when there’s enough light. In winter, short days, snow and shade reduce the charging output. Be prepared to charge the battery separately if necessary, and keep the panel clean.
How long does the battery last?
There’s no single battery life we can promise for everyone. It depends on temperature, amount of light, mobile coverage, number of triggers and use of video and live view. The 4G Solar 4K model has a 7,800 mAh battery and a 4 W solar panel.
Is a 128 GB memory card included?
The 4G Solar 4K bundle includes a 128 GB microSD card and a SIM card per camera. Solo includes one camera, Duo two and Trio three. You’ll find the contents of other products on the relevant product page.
What’s the difference between the Solo, Duo and Trio bundles?
The bundles contain one, two or three 4G Solar 4K cameras. Each camera comes with its own SIM card and 128 GB microSD card. You’ll see the current total price when choosing a bundle and in the basket.
Ordering, delivery and returns
Do you deliver to Ireland and how much does delivery cost?
Standard delivery within Ireland is free. Any address-related restrictions and the final delivery details are shown at checkout.
When will my order arrive?
We normally dispatch within 1–2 working days; delivery within Ireland then takes 3–5 working days (4–7 working days in total). You’ll receive a tracking number by email. This is an estimate, not a guaranteed delivery date; public holidays and transport delays may affect it.
How do I track my order?
As soon as your order has been dispatched, you’ll receive the tracking details by email. Please also check your spam folder. If you can’t find the information, email info@wildenocam.com with your order number.
Can I change my order or delivery address?
Contact us as soon as possible with your order number and the change you’d like. We’ll check whether the change is still possible. An order that is already being processed or is in transit may no longer be changeable.
How do I return a product?
First email info@wildenocam.com to receive the return instructions. We offer a 30-day satisfaction guarantee with free returns and a full refund in accordance with our returns policy. Your statutory 14-day right of withdrawal remains in place. Returns are free for you: we cover the return shipping costs. More information can be found on the “Cancellation and returns” page.
What should I do if a product is defective or damaged?
Contact us and send us your order number, a description of the problem and, if possible, photos of the product and packaging. We’ll look into it and tell you how to proceed. Your statutory warranty rights remain unaffected.
Who operates the WildenoCam shop?
The shop is operated by Ecom Empire OÜ, registration number 16494984. The company’s address is Liimi tn 1b, 10621 Tallinn, Estonia. WildenoCam offers customer service in English.
How do I contact customer service?
Email info@wildenocam.com or use our contact page. Customer service is available Mon–Fri 9 am–6 pm, excluding public holidays. Please include your order number if your question relates to an order.
Didn’t find an answer?
Tell us the camera model and your question. We’ll help you find the right solution.